This section provides additional details about how we process personal data of California consumers and the rights available to them under the California Consumer Privacy Act ("CCPA") and California`s Shine the Light law. Therefore, this section applies only to residents of California, United States.
For more details about the personal information we have collected, including the categories of sources, please see Section 3 above. We collect this information for purposes described in Section 4 this Privacy Policy. We may also share your information with certain categories of third parties as indicated in Section 10.
We may disclose certain categories of Personal Information to third parties to help us operate, provide, improve, integrate, customize, support, and market our Website. This may include disclosures to "marketing partners" (such as social media networks, marketing agencies, email delivery services), advertising networks, analytics providers (Facebook, Google, Amplitude).
Subject to certain exceptions, California consumers have the right to:
Right to know / data access request: (1) know the categories and specific pieces of personal data we collected about you; (2) know the categories of sources from which we collected personal data; (3) know the business or commercial purposes for collecting, using, disclosing, selling, or sharing personal data; (4) know the categories of third parties to whom we disclose personal data.
Right to request deletion: request that we delete personal data we collected from you, subject to exceptions (e.g., security, fraud prevention, legal compliance, and other permitted purposes).
Right to opt out of sale or sharing / transfer to third parties: direct us not to sell or share your personal data (including for cross-context behavioral advertising), where applicable.
Right to receive a copy (data portability): request a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
Right to correct: request that we correct inaccurate personal data we maintain about you.
Right to limit the use and disclosure of Sensitive personal data (if applicable).
Right to non-discrimination: you have the right not to receive discriminatory treatment for exercising any of your rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at help@expertsquad.com. We will verify your request and inform you accordingly. You may also designate an authorized agent to exercise these rights on your behalf.
Access rights under California`s Shine the Light. California also provides its residents with additional access rights. Under Shine the Light law, the residents have the right to ask companies once a year what personal data they share with third parties for those third parties' direct marketing purposes. Learn more about what is considered to be personal under the statute.
To obtain this information from us, please send an email message to us help@expertsquad.com, which includes "Request for California Shine the Light Privacy Information" on the subject line and your state of residence and email address in the body of your message. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.
We retain personal data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., accounting, tax, dispute resolution, fraud prevention, and security). Retention periods vary by category as follows:
Profile Data: retained while your account is active: if you close your account or request deletion, we delete or de-identify this data within 12 months, unless an exception applies.
Data about how you found us (including your referring URL): retained for up to 12 months from collection, then deleted or de-identified.
Cookies and other similar technologies: retained for up to 12 months, then deleted or de-identified. We may retain a minimal opt-out preference record as needed to honor your choices.
Browser and Device data (including language settings, IP address, location, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and Facebook ID): retained for up to 12 months from collection, then deleted or de-identified.
Transaction data: retained for up to 24 months after the request/ticket is closed, then deleted or de-identified.
Usage data: retained while your account is active: if you close your account or request deletion, we delete or de-identify this data within 12 months, unless an exception applies.
If we are required to preserve information (for example, due to a legal obligation, legal hold, or ongoing dispute), we will retain it for the duration required and then delete or de-identify it.
Because we may retain certain personal data for more than 12 months, our Request to Know process allows you to request information beyond the prior 12 months (for information collected on or after January 1, 2022), for example by specifying a date range or requesting all such information."
Last Updated: February 26, 2026.